Salon Policy

Studio 23 wants you to receive high quality care using quality products, while enjoying a relaxing, peaceful visit. Your comfort and satisfaction are our priority. To ensure this for all patrons, we ask that all cell phones remain on silent and any calls be taken outside or after your visit. We also ask that any conversation be kept at a mellow tone to maintain peace.


Although we love children and know they brighten our day, we ask that children under the age of 12 be supervised at all times while receiving any services. For any children under the age of 10 not receiving any services, we ask they please remain at home. 


Studio 23 asks that you arrive early or on time for your appointments. We strive to take our time and give you the best treatment possible. If you are tardy, we may not be able to accomplish your service.


Please advise your stylist of any allergies before ANY services. If we are not informed, we cannot be held responsible and cannot come up with a professional alternative solution and products to work with you.


Please advise us within 24 hours after your visit of any problematic situation so we may help to solve the issue. If there are any concerns with a service you received within a 2 week time frame we would be happy to work with you to correct the issue. After the 2 week mark, we will not be able to determine if an issue is caused by Studio 23 or any other stresses to the hair or skin.


If you enjoyed your visit to Studio 23, please let us know with a nice review online and receive a 10% off discount, or share your amazing experience with a friend and receive 15% off. If you are not pleased, we ask that you tell us and allow Studio 23 to make up for any disappointment. Studio 23 wants you to be happy and satisfied!


Discounts and offers cannot be combined.


“Check-in” with Studio 23 on facebook, while you visit and receive 5% off any product.



Refund Policy:

While our team here at Studio 23 always strives to give you the best service possible, we understand everyone may not be happy with the outcome of their appointment.  Should this happen, our policy is as follows: 


Barring any damage caused by our service we ask our clients to allow us the chance to fix our mistakes. We cannot offer a refund (unless there is chemical damage) for your service without first having a "re-do" appointment. Should you refuse a "re-do" appointment, we cannot offer you a refund. 

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